Sunday, 21 August 2011

Social media marketing of Australia’s G8 universities

A few days ago I accidentally clicked into the homepages of University of New Sales Wales for an offer extension. What appealed me was to find that there is some social media linkage on UNSW’s homepage, one is Twitter and the other is RSS feed. 

Out of curiosity, I searched all the homepage of Australia’s G8 universities. Very interestingly, there are great differences in social media marketing among the eight universities. Here is a comparative table I have made.


G8 universities
SMM links on home page
SMM links descriptions
SM No.
SMM types
Score (1-5) on SMM
Adelaide
1.      large icons
2.      distinct at a glance
3.      double hints with both big and small icons
4.      show followers of its Facebook and Twitter in detail
9
Facebook, LinkedIn, Youtube, Twitter, RSS, Flickr, Blogs, FourSquare, Vime,
5
Monash
1.      large icons
2.      distinct at a glance
3.      show followers of its Facebook a little bit in detail
5
Facebook, Twitter, Flickr, Youtube, LinkedIn
4
ANU
1.      relatively small icons
2.      not obvious because in the corner of the page
4
Twitter, Facebook, Youtube, iTunes U
3
UNSW
1.      relatively small icoms
2.      relatively obvious because  color contrast and in the middle of the page
2
Twitter, RSS
2
Mel U
1.      extremely small icons
2.      extremely unobvious because color in black
1
/
1
USYD
×
/
/
/
0
UQ
×
/
/
/
0
UWA
×
/
/
/
0

(Although the last three universities may have some social media for marketing themselves, but there are no links in their university-homepages. You can see all of G8 universities' homepages and compare them.)

In my opinion, we have already stepped into an era for universities to marketing with social media. Universities are constantly exploring new ways to use social media to fulfill their missions of engaging and sharing knowledge with their constituents. It is obvious that this new trend brings a new competition for brand building and reputation gaining among G8 universities in Australia. There is no doubt that social media brings a new platform for universities’ marketing. Instead of focusing their attention on promoting information to mainstream media, the public affairs offices of some universities are using the power of social media to engage the community directly. In many cases, social media tools like Facebook Pages have given universities an opportunity to speak to audiences on their own, reaching thousands of people interested in keeping up with news at the school and connecting with others on the social network.
There are 8 highlights of how universities are using social media for marketing, although some are not conducted by these social media pioneers of G8 universities in Australia.
1.      Gathering and sharing information
2.      Showcasing student and faculty work
3.      Providing a platform to broadcast event
4.      Connecting people
5.      Producing, not just promoting
6.      Creating a dialogue and communicating to students
7.      Coaching for the spotlight
8.      Emergency notification
The above table proves once again that Monash is exactly good at Marketing, I am so proud of our university. But from my view, there is still some further enhancement need to be developed by our university’s Marketing Department, comparing with Adelaide’s homepage and other world famous universities’ in the social media marketing area.
What do you think about it? Agree with me?

4 comments:

  1. Great post, Stephy. I totally agree with u. when i look at Monash's Facebook page, it seems to be a way to promote events rather than a tool for students to use as a contacting point for help with academics. I hope there will be new improvement in the future...

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  2. A great little study, Stephy... nice work!

    One other aspect that would be worth exploring (if anyone has the time) is how each university is actually USING SM. Just "being there" and having an icon on the main website is a good start, but to what extent is the platform being used to foster conversations with stakeholders? Is the platform being used simply to duplicate broadcasts that have been happening on the main website anyway, or is it being used to enhance their communication?

    Keep up the good work!

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  3. That is really interesting and a great post again. I think for universities especially, this could be very valuable. Unlike FMCG and some other lower involved purchases, Universities are something that consumers really think about, and weigh up so many options. It is one of the most important decisions most students make, and especially if you study at a University overseas, all the costs and associated costs are phenomenal. using SM provides these institutions with a great opportunity to get a lot of information out there, to listen to the concerns of their prospective students and adress these. Seeing how many people go to open days, and how many open days these students attend before making a decision just shows that this medium could be immensely useful as a marketing tool to Universities.
    Ross

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  4. nice work stephy! i agree with u that the sm should be a new tool broadly and quickly spread information for the university, not only for the current students, but also for the future students. like peter said, i think it is important to effectively use the tool to make the benefit for students and uni, to be an effective tool that get the opinion from uni student, like which facilities should be improved. so i think it is important that how to use it effectively.

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